Mobile / Live
This page explains what personal data jalanwin collects when you use your account, how we use it, and the choices available to you. Access to our platform depends on local law and is available only where eligible under regional regulations.
When you open an account with jalanwin, we collect the information you provide during registration — your name, email address, and the payment method you choose to connect, whether that is ShopeePay, LinkAja, or QRIS. We also collect technical data generated by your session: device type, browser signals, IP address, and in-session activity logs. This data serves three purposes. First, it lets us operate your account correctly — routing wallet transactions, verifying ownership, and keeping your session state consistent across mobile and desktop. Second, it allows us to detect unusual access patterns and flag them before they affect your balance. Third, where local law requires it, we retain transaction records for the period that law specifies. We do not sell your personal data to third parties. We share it only with the payment processors that handle ShopeePay, LinkAja, and QRIS transactions on your behalf, and with technical infrastructure providers operating under data-processing agreements with us. The scope and retention period of data we hold depends on the activity in your account and applicable Indonesian data protection requirements. If you have not used your account for an extended period, we may reduce the data we actively hold to what retention rules require.
Transaction references connected to ShopeePay deposits and withdrawals are stored in your account ledger for the period required by applicable Indonesian financial data rules.
LinkAja payment records are processed through a contracted payment gateway. We receive a transaction reference and status; we do not store your full LinkAja credentials.
QRIS scan-and-pay sessions generate a unique transaction ID logged against your account. This ID is used for reconciliation and support queries related to that transaction.
Login timestamps, device identifiers, and session durations are retained to support account recovery and to identify access that does not match your normal usage pattern.
This policy covers all data generated when you log in, navigate your account dashboard, or make changes to your profile. It applies from the moment you open an account through jalanwin.
Data flowing through ShopeePay, LinkAja, and QRIS is covered by this policy to the extent that jalanwin receives and processes it. The payment provider's own privacy terms govern data held on their side.
Browsing game categories — including sports betting markets or casino sections — generates session analytics data that falls within this policy. No personally identifying detail is attached to anonymous browsing before login.
Links from our site to external services, and any third-party tools your device loads independently, operate under those third parties' own policies. We do not control or represent how they handle your data.
You have practical options for managing the data jalanwin holds about you. To review the personal information on your account, log in and navigate to the profile section — the fields there reflect what we hold for your registration. If any detail is incorrect, you can update it directly from that screen; for fields that are not editable in the interface, contact our support team with the correction and we will process it. If you want to ask a question about how a specific piece of your data is used, or request that we review the retention of data linked to an inactive account, send your query through the support channels listed on this page. We will respond within the timeframe Indonesian data protection requirements specify. Closing your account does not automatically delete all records — some transaction data must be retained for the period the law requires — but we will confirm what is kept and for how long when you make that request.
Log in to your account and open the profile section to see the personal data fields we hold. Payment history is visible in your transaction ledger after login.
Update editable fields directly in your account settings. For locked fields such as registered email, raise a correction request with our support team and we will handle it.
Send any question about how your data is collected, used, or retained to our support address. We handle data queries for Indonesia accounts in accordance with applicable local requirements.
If you want to close your account or review what data remains after inactivity, contact support. We will walk you through what is retained and under which retention rule it is held.
For questions about your personal data, corrections to your account, or any aspect of this privacy policy, reach our support team through the channels below. Indonesia account holders can expect responses handled according to local data protection timeframes.
Send your data or policy query to our support address. Include your registered email and a brief description of the request so we can route it to the right team without asking you to repeat yourself.
Open the chat widget from your account dashboard when you are logged in. Live chat is available for account-level questions including data access and correction requests.
Our help section at jalanwin covers common policy questions including how transaction data is stored, what records are kept after account closure, and how to reach us if chat is unavailable.
jalanwin applies several layers of protection to the data connected to your account. Connections to our platform use encrypted transport so data in transit between your device and our servers is not readable in plain form. Account sessions are bound to a token that expires, reducing the window available to anyone who might access your device after you have finished using it. We review access logs to detect patterns that suggest an account is being used from an unfamiliar location or device, and we may prompt re-verification in those cases. Data we hold is stored on infrastructure covered by contractual data-processing agreements; we do not move personal data to jurisdictions with weaker protections than Indonesia requires. Cookies on our site are used for session management and basic analytics; you can adjust cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in.
All data between your device and jalanwin travels over an encrypted connection. This applies to login, account navigation, and payment flows through ShopeePay, LinkAja, or QRIS.
Your login session uses a time-limited token. Sessions expire after inactivity, and we flag logins from devices or locations that do not match your account's normal pattern.
We hold your data for as long as your account is active and for the period Indonesian regulations require after closure. Data no longer needed under those rules is removed from active storage.
If you believe data we hold is incorrect, or want to understand how a specific record is used, contact support directly. We do not require a formal legal request for straightforward corrections.
We collect the registration details you provide — name, email, and connected payment method — along with technical session data such as device type, IP address, and login timestamps. This is the core data needed to operate your account and keep it secure.
We share data only with payment processors handling ShopeePay, LinkAja, and QRIS transactions, and with infrastructure providers under formal data-processing agreements. We do not sell your personal data. Third-party game content studios supply game titles to the lobby but do not receive your personal account data from us.
We keep your data while your account is active and for the retention period Indonesian financial and data protection regulations specify after that. Transaction records tied to ShopeePay, LinkAja, or QRIS payments are kept for as long as those rules require.
Yes. Log in and open your profile section to see the personal data fields we hold for your account. Your payment transaction history is visible in your account ledger. For a broader data query, contact our support team.
Editable fields can be updated directly in your account settings. For fields that are locked — such as your registered email address — contact support with the correction and we will process it for you after verifying ownership.
Some transaction records must be retained for the period Indonesian law requires even after closure. When you request account closure, we will confirm which records are kept, under which retention rule, and for how long. Data not subject to a retention requirement is removed from active storage.